Discover more from How to Lead Everybody (with their permission)
It's a force multiplier
One of the best traits a leader can cultivate is the ability to deliver tough news in a way that doesn’t crush the morale of the team members.
If you do it right, your people will have a reality-based understanding of the issue, but the confidence that “we can handle it.”
Don’t procrastinate. Deal with issues promptly.
Communicate what the problems are, but also come with solutions, and ask for input on the plan of action.
Delegate to people. Make problem-solving a team effort.
Assign work fairly. Don’t overload people who are doing well. Give credit and rewards to people who step up with extra effort to fix problems.
Help your people with time-management. Push some deadlines back, if needed, so that people can deal with the time-critical issues.
Don’t focus on placing blame or scapegoating. As a leader, it might not be your fault, but it is still your problem.
Make extra efforts yourself, if you are asking more of others. Walk the walk. If you’ve asked your team to stay late, you don’t go home at 5.
Check in with your people to make sure they don’t get demotivated or stressed. They may need reassurance that “we’re going to get through this, and it will be fine in the end.”
If it’s not fine, it’s not the end.