When we are in charge, the buck stops here.
If things go wrong, it’s not about assigning blame; it’s about taking responsibility for making things right.
Yes, that’s more work. But if we don’t step up, our people will find ways to follow people who do. Making things right is a retention issue—we will retain clients and team members when we make that effort.
(image source: https://www.linkedin.com/in/simonsinek/)