Don't Get Mad
Many people have horror stories of being yelled at by a former boss.
Basic rule of being a good boss: DON’T DO THIS.
No one on the receiving end of a yelling boss becomes a better employee. The boss is yelling because they feel like yelling, and they might feel that the employee “deserves to be yelled at.”
Yes, the recipient of the yelling learns “don’t do that again,” but they also have to work through the emotional burn of the public shaming. They learn that the boss cannot control their emotions… like a child. They learn that the boss is a jerk. They might quit and leave you short-handed.
When someone makes a significant error, talk to them privately. Confirm the facts—there might be a valid reason (like a power outage) for why something did not get done on time, for example. If possible, work with the person to make things right. Give them the information they need to understand why we do things the right way, and give them training on the correct processes, if they need it.
But also protect your team—don’t tolerate unethical behaviors (lying, cheating, stealing, etc.) and don’t allow someone who has created a hostile work environment (bullying, harassment, etc.) to remain on your team. Bring in HR promptly when these issues occur.
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