Is your website user-friendly?
Does it answer questions easily for potential clients and drive more business to your firm?
I have been trying to do business through an online portal that makes me want to pound my head on the keyboard. They are the only provider I can use, and their lack of care for customer service reflects that monopoly status.
Odds are that your firm has competitors. Make sure your clients feel welcome, appreciated, and well-served by your company, so that they don’t look elsewhere.
(image generated by Midjourney)